What Our Customers Are Saying
Real feedback from real buyers — on containers, delivery, and support. Here's the honest track record behind every Box Hub order.
Live From Trustpilot
These reviews sync automatically and cannot be edited or filtered by us — you're seeing exactly what Trustpilot shows the public.
Reviews by Category
"Ordered a Cargo-Worthy 40ft and it was cleaner than expected for the grade. Floor, seals, and locking bars were all solid."
"Driver called ahead, set the container exactly where I marked it with the tilt-bed truck, no crane needed. Painless."
"Had a hinge issue after delivery. Sent two photos by email and it was resolved within 48 hours. Support actually answers the phone."
"Financing approval took less than a day and the monthly payment was exactly what was quoted upfront. No hidden add-ons."
"The condition grade on the invoice matched exactly what showed up on the truck. No surprises, no upsell games."
"Ordered Monday, container was placed the following week exactly as scheduled. Got text updates the whole way through."
Rated Excellent by hundreds of verified customers on Trustpilot.
We Publish Every Review — Good or Bad
Trustpilot reviews are collected independently and can't be edited or removed by us. What you see here is the real, unfiltered experience of buying from Box Hub.
Verified Buyers Only
Reviews are tied to real completed orders, not anonymous submissions or incentivized posts.
Nothing Hidden
Every rating — five stars or one — shows up on our public Trustpilot profile automatically.
We Respond
Our team replies to reviews directly, and issues raised publicly get resolved the same way they would over the phone.
Reviews & Feedback FAQs
Are Box Hub's reviews verified?
Yes. Our Trustpilot and Google reviews are tied to real, completed orders and are collected and hosted independently — we can't edit or remove reviews we don't like.
Where can I read more reviews before I order?
Visit our full, live Trustpilot profile at trustpilot.com/review/boxhub.com to see every review, including recent ones.
How do I leave a review after my order?
You'll receive an email invitation from Trustpilot a few days after delivery. You can also leave a review any time using the "Write a Trustpilot Review" button above.
What if I had a bad experience?
Please contact us directly first at (347) 759-0636 or help@boxhub.com so we can resolve it quickly. We also respond to reviews publicly and take every rating seriously, including critical ones.
Do reviews affect Box Hub's pricing or service?
No, reviews don't change your price or service level. We treat every order the same whether or not a review is ever left.
Box Hub Headquarters
(347) 759-0636
help@boxhub.com
Sat: 9:00 AM – 2:00 PM ET | Sun: Closed