How We Treat You. How We Expect to Be Treated.
Box Hub was built on straightforward, honest dealing between people — customers, sales staff, delivery drivers, and everyone in between. This Code of Conduct sets out the standard we hold ourselves to, and the standard we ask of everyone who uses our site, buys a container, or works with our team.
What You Can Expect From Box Hub
Every team member, from our sales floor to our delivery network, is held to the same standard of honest, professional conduct.
Honest Grading
Container condition is described accurately — new, one-trip, cargo-worthy, or wind & water tight — with no exaggeration.
Transparent Pricing
The price you're quoted includes what you need to know upfront — no hidden delivery fees or last-minute add-ons.
Respectful Service
Every phone call, email, and delivery is handled with courtesy — whether you're buying one container or fifty.
Accountability
If something goes wrong — a late delivery, a damaged unit — we own it and work to make it right.
Standards for Customers & Website Users
We welcome every customer, from individuals buying a single storage unit to businesses ordering a fleet of containers. To keep the experience fair and safe for everyone, we ask that anyone using boxhub.com or working with our team agree to the following.
Provide Accurate Information
Use accurate contact, billing, and delivery details when placing an order or requesting a quote. Fraudulent orders, stolen payment methods, or false information will result in order cancellation and may be reported to authorities.
Treat Our Team With Respect
Our sales staff, support agents, and delivery drivers deserve the same courtesy we extend to every customer. Abusive, threatening, or discriminatory language toward Box Hub staff or contractors will not be tolerated and may result in service being refused.
Provide a Safe, Accessible Delivery Site
Customers are responsible for ensuring the delivery location is legally accessible, reasonably level, and free of hazards for our drivers and equipment. Unsafe conditions may delay or reschedule delivery.
Use the Website as Intended
Do not attempt to hack, scrape, disrupt, or misuse boxhub.com, including submitting spam, malicious code, or false reviews. Full terms are outlined in our Terms & Conditions.
Comply With Local Laws
Customers are responsible for confirming that placing a shipping container on their property complies with local zoning, HOA, and permitting rules. Box Hub can advise, but final compliance is the customer's responsibility.
The Standard We Hold Our Drivers To
Box Hub works with vetted third-party carriers and delivery contractors across 40+ markets. Every driver representing Box Hub is expected to:
- Communicate delivery windows clearly and arrive on schedule
- Treat your property, driveway, and landscaping with care
- Place your container exactly where reasonably requested
- Behave professionally and represent Box Hub with courtesy
- Follow all safety protocols for equipment and job sites
Vetted Carrier Network
All delivery partners are screened and required to carry insurance before they can deliver on behalf of Box Hub.
Every driver interaction is logged so we can follow up on any conduct concern quickly and fairly.
Non-Discrimination
Box Hub serves every customer fairly, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity. Discrimination by any team member, contractor, or customer has no place in how we do business.
Zero Tolerance for Harassment
Threats, sexual harassment, intimidation, or abusive conduct directed at Box Hub staff, contractors, or other customers will not be tolerated in any interaction — by phone, email, chat, in writing, or in person.
Something Not Sit Right? Tell Us.
If you experience or witness conduct that falls short of this code — from our team, a delivery contractor, or another customer — report it. Every report is reviewed by our team.
What Happens Next
We investigate every report, follow up with those involved, and take corrective action — up to ending a contractor relationship or refusing future service.
A Reputation Built on Doing Right by Customers
BBB Accredited
Held to the Better Business Bureau's standard for honest advertising and fair business practices.
Real Specialists
You'll speak with an actual container specialist, not a script — every time.
Thousands of Verified Reviews
Our 4.8-star rating reflects how customers are actually treated, order after order.
National Accountability
Every one of our 40+ markets is held to the same code, no matter where you're ordering from.
What Our Customers Say on Trustpilot
Common Questions About Our Code of Conduct
Who does this Code of Conduct apply to?
It applies to Box Hub employees, sales staff, and management; third-party delivery drivers and carriers working on our behalf; and every customer or visitor who uses boxhub.com or contacts our team.
What should I do if a delivery driver behaves unprofessionally?
Email help@boxhub.com or call (347) 759-0636 with the delivery date, driver name (if known), and a description of what happened. We investigate every report with our carrier partners directly.
Will my complaint affect my order or account?
No. Reporting a legitimate conduct concern will never result in your order being canceled, delayed in retaliation, or your account being penalized.
Does Box Hub screen its delivery contractors?
Yes. Our carrier network is vetted for licensing and insurance before being approved to deliver on Box Hub's behalf, and driver performance is tracked through customer feedback.
What happens if a customer violates this code?
Depending on severity, this can range from a warning, to order cancellation, to Box Hub declining to provide future service. Fraudulent activity may also be reported to the appropriate authorities.
How does this relate to your Terms & Conditions?
This Code of Conduct describes the behavioral standard we hold ourselves and our customers to. Our Terms & Conditions cover the legal terms of using our site and purchasing a container.
Our Location
Headquarters
Sat: 9:00 AM – 2:00 PM ET · Sun: Closed