Need to Cancel an Order? Here's How It Works
Plans change. If you need to cancel a container purchase, rental, or financing application before delivery, here's exactly what's refundable, what isn't, and how fast you'll get your money back.
Cancellation Snapshot
Cancel free of charge within 24 hours of purchase, before sourcing begins on your container.
- Free cancellation window24 hours
- After sourcing beginsFee may apply
- After carrier dispatchTreated as a return
- Refund issued5–10 business days
Cancel before sourcing begins
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No surprise charges
Cancellation Fees Depend on Where Your Order Stands
The earlier you cancel, the less it costs. Here's how fees step up as your order moves toward delivery.
Order Placed
Within 24 hours of purchase, before sourcing begins.
Container Sourced
Your unit has been matched and reserved at a depot.
Carrier Dispatched
Delivery has been scheduled and freight is booked.
Delivered
Once delivered, our Returns & Refunds policy applies instead.
What Can — and Can't — Be Cancelled
Standard container orders, rentals, and financing applications each follow slightly different cancellation rules.
Generally Cancellable
- New, used, Cargo Worthy & WWT container orders, before dispatch
- Storage & office container orders in stock configuration
- Financing applications, any time before final loan disbursement
- Rentals, with notice per your rental agreement
- Custom/modified orders, before fabrication begins
Not Cancellable
- Custom/modified orders once cutting, welding, or install has started
- Orders already delivered (Returns & Refunds policy applies instead)
- Financing origination fees already assessed by the lender
- Carrier costs already incurred for a booked, dispatched delivery
- Rentals cancelled without the notice period in your agreement
Cancellation Fees by Order Stage
Figures below are placeholders — confirm exact percentages with your operations team before publishing.
| Order Stage | What's Happened | Cancellation Fee |
|---|---|---|
| Within 24 Hours | Order placed, container not yet sourced or reserved. | None — full refund |
| Container Sourced | A specific unit has been matched and reserved for you at a depot. | [X]% of purchase price |
| Carrier Dispatched | Delivery has been scheduled and freight booked with a carrier. | [X]% of purchase price + freight costs incurred |
| Custom/Modified – Fabrication Started | Cutting, welding, painting, or install work has begun. | Non-cancellable; billed for work completed |
| After Delivery | Container has been delivered and off-loaded at your site. | Not a cancellation — see our Return Policy |
Not Sure What Stage Your Order Is At?
Send us your order number and we'll tell you exactly where things stand and what, if anything, a cancellation would cost — before you decide.
Cancelling Takes Three Steps
Contact Us
Call, email, or message us with your order number and cancellation request as soon as possible.
Get a Fee Breakdown
We confirm your order's current stage and show you any applicable fee before you confirm.
Refund Processed
Once confirmed, your refund is issued to your original payment method within 5–10 business days.
Confirmation Sent
You'll receive written confirmation that your order has been cancelled and closed out.
Cancelling a Rental or Financing Application
📦 Container Rentals
Rental agreements include their own notice period for cancellation, typically disclosed at the time you sign. Cancelling with proper notice avoids additional rental charges; cancelling without notice may result in a partial month's charge. Contact our rentals team to confirm your specific agreement terms and schedule a pickup.
View Rental Terms🏦 Financing Applications
You can cancel a financing application at any point before final loan disbursement at no cost through Box Hub. Once funds are disbursed to complete your purchase, cancelling the underlying container order follows the standard cancellation fee schedule above, and any lender origination fees are handled directly with our financing partner.
Learn About FinancingA Cancellation Policy With No Fine-Print Games
24-Hour Free Window
Change your mind fast and it costs you nothing — no questions asked.
Fees Disclosed Upfront
We tell you the exact cost before you confirm — never a surprise deduction after the fact.
Fast Refund Processing
Approved cancellations are refunded within 5–10 business days, tracked start to finish.
A Real Person, Every Time
A dedicated specialist handles your cancellation from request to refund confirmation.
What Customers Say About Working With Box Hub
Our project timeline shifted and we had to cancel before delivery. Box Hub refunded us the same week with zero pushback.
Called to cancel a financing application I'd started and it was handled in one phone call, no fees, no hassle.
Appreciated that they told us the exact fee before we confirmed the cancellation instead of surprising us on the refund.
Cancellations, Answered
Can I cancel my container order before it's delivered?
Yes. Most orders can be cancelled before delivery. The fee, if any, depends on how far your order has progressed — contact us as soon as possible to minimize charges.
Is there a fee to cancel an order?
Orders cancelled within 24 hours of purchase, before sourcing begins, are fully refunded with no fee. Orders cancelled after a container has been sourced or a carrier scheduled may include a cancellation fee to cover those costs, which we disclose before you confirm.
Can I cancel a custom or modified container order?
Custom and modified container orders can be cancelled for a full refund only before fabrication begins. Once cutting, welding, or installation work has started, the order is generally non-cancellable except for cause.
How do I cancel a rental agreement?
Rentals are cancelled according to the notice period in your specific rental agreement. Contact our rentals team to confirm your notice period and schedule a pickup.
How long does a cancellation refund take?
Approved cancellation refunds are issued to your original payment method within 5–10 business days.
What's the difference between cancelling and returning a container?
Cancellation applies before delivery, stopping an order in progress. Returns apply after delivery, under our 30-Day Money-Back Guarantee. Different fees and timelines apply to each.
Our New York Office
Need to cancel or check your order status? Reach our customer care team directly.
Box Hub Headquarters
228 Park Ave S, New York, NY 10003, USA
- 228 Park Ave S, New York, NY 10003
- (347) 759-0636
- help@boxhub.com
- Mon–Fri: 8:00 AM – 7:00 PM ET
Sat: 9:00 AM – 3:00 PM ET | Sun: Closed (placeholder — confirm hours)
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Ready to Cancel, or Just Have Questions?
Our customer care team responds fast and will tell you exactly what a cancellation costs before you confirm anything.