Privacy Policy
This Privacy Policy explains what personal information Box Hub collects when you visit boxhub.com, request a quote, or purchase, rent, or finance a container — and how we use, share, and protect it.
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Your Data at a Glance
A plain-language snapshot before the full policy below. This summary doesn't replace the numbered sections — it's here to make them easier to navigate.
| Category | Examples | Why We Collect It | Shared With |
|---|---|---|---|
| Contact Info | Name, email, phone, delivery address | Quotes, orders, delivery scheduling, support | Carriers, internal team |
| Order & Payment Info | Order history, billing address, payment method (tokenized) | Processing purchases, rentals, refunds | Payment processor, financing partner (if applicable) |
| Site Usage Data | Pages viewed, device/browser type, IP address | Site performance, security, analytics | Analytics & hosting providers |
| Marketing Preferences | Email/SMS opt-in status | Sending offers, delivery updates (opt-out anytime) | Email/SMS service provider |
| Financing Application Data | Info submitted directly to a lending partner | Credit review & approval decisions | Third-party lender (governed by their own policy) |
1 Overview
Box Hub ("Box Hub," "we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit boxhub.com (the "Site"), request a quote, purchase or rent a container, apply for financing, or otherwise interact with us.
By using the Site or doing business with Box Hub, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or provide personal information to us.
2 Information We Collect
- Name, email address, phone number, and mailing/delivery address
- Billing information and payment details (processed via a secure third-party payment processor)
- Order details: container type, size, condition grade, delivery site information
- Information submitted through contact forms, quote requests, or live chat
- Financing application details, where you choose to apply
- IP address, browser type, device type, and operating system
- Pages visited, time on page, and referring/exit pages
- Approximate location derived from IP address
We do not knowingly collect sensitive categories of personal information (such as Social Security numbers) directly through the Site; such information, if required for financing, is collected through our lending partner's secure application process.
3 How We Collect Information
We collect information when you fill out a form on the Site, call or email us, place an order, create an account, apply for financing, or interact with our marketing emails or text messages. We also collect information automatically through cookies and similar technologies, described in Section 5.
4 How We Use Your Information
- Process quotes, orders, rentals, and payments
- Schedule and coordinate delivery, pickup, and returns
- Communicate about your order, account, or support request
- Send marketing offers or updates, where you've opted in (you can opt out anytime)
- Improve the Site, our inventory listings, and customer experience
- Detect, investigate, and prevent fraud or security issues
- Comply with legal, tax, and regulatory obligations
5 Cookies & Tracking Technologies
We use cookies and similar technologies to operate the Site, remember preferences, measure performance, and, where enabled, support advertising. Categories in use may include:
You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality, such as saved quote information or checkout. If you're in a region requiring a cookie consent banner (e.g., EU/UK visitors), that banner governs your specific consent choices on this Site.
7 Financing & Third-Party Applications
If you apply for financing, the information you submit is collected and processed by our third-party lending partner(s) under their own privacy policy, which we encourage you to review. Box Hub is not responsible for the privacy practices of independent lenders.
8 Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this Policy, including maintaining order and warranty records, complying with tax and legal obligations, and resolving disputes. Retention periods vary by data type; contact us for details on a specific record.
9 Data Security
We use administrative, technical, and physical safeguards designed to protect your information, including encrypted payment processing and restricted internal access to customer data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10 Your Privacy Rights & Choices
- Marketing opt-out: Unsubscribe from emails using the link in any marketing message, or reply STOP to text messages.
- Access & correction: Contact us to request a copy of the personal information we hold about you or to correct inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal and contractual retention requirements (e.g., completed order records).
- Cookie preferences: Adjust cookie settings through your browser or, where available, our cookie consent tool.
To exercise any of these rights, email help@boxhub.com or call (347) 759-0636. We will respond within the timeframe required by applicable law.
11 State-Specific Rights (CCPA/CPRA & Others)
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) or similar state privacy laws, including the right to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information (as those terms are defined by applicable law). Box Hub does not sell personal information in the traditional sense; if our use of analytics or advertising cookies is considered "sharing" under your state's law, you may opt out via the cookie controls described in Section 5 or by contacting us directly.
We will not discriminate against you for exercising any privacy right available to you under applicable law.
12 Children's Privacy
The Site and our products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
13 Third-Party Links
The Site may link to third-party websites, including review platforms like Trustpilot, financing partner portals, or carrier tracking pages. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies separately.
14 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be reflected with an updated effective date; continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
15 Contact Us
Questions about this Privacy Policy or your personal information can be directed to:
Box Hub
228 Park Ave S, New York, NY 10003, USA
Phone: (347) 759-0636
Email: help@boxhub.com
Privacy Policy FAQ
Does Box Hub sell my personal information?
No. Box Hub does not sell your personal information for money. We share limited information with carriers, payment processors, and financing partners only as needed to complete your order or application.
How do I stop receiving marketing emails or texts?
Click "unsubscribe" in any marketing email, or reply STOP to any marketing text message. You'll still receive transactional messages related to an active order, such as delivery updates.
Who sees my financing application information?
Financing applications are submitted directly to our third-party lending partner(s) and are governed by their own privacy policy. Box Hub does not control how lenders use application data beyond your specific credit decision.
How can I request my data be deleted?
Email help@boxhub.com with your request. Some information, like completed order and warranty records, may need to be retained for legal or tax purposes even after a deletion request.
Our New York Office
Reach our team directly with any privacy request or question.
Box Hub Headquarters
228 Park Ave S, New York, NY 10003, USA
- 228 Park Ave S, New York, NY 10003
- (347) 759-0636
- help@boxhub.com
- Mon–Fri: 8:00 AM – 7:00 PM ET
Sat: 9:00 AM – 3:00 PM ET | Sun: Closed (placeholder — confirm hours)
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Have a Privacy Question or Request?
Reach out any time — our team handles privacy requests personally and promptly.